Privacy Policy

1. Data Controller

Xmetaflows (xmetaflows.com) is the controller for personal data processed through the platform and connected channels.

Contact: support@xmetaflows.com
Address: Margaritas 4094, Sauce Viejo, Santa Fe, Argentina

2. Data We Process

• Account data: name, email, company, billing information.
• Operational data: messages, metadata, and files synced from connected channels.
• Technical data: usage logs, IP address, device information, and product events for support and improvement.

3. Purposes

• Provide channel integration, automation, and routing services.
• Support, security, abuse prevention, and continuous improvement.
• Billing, charges, and operational communications.

4. Legal Bases

We process data based on:

• Contract performance (to provide the service)
• Legitimate interest (for security and improvement)
• Legal obligations (compliance with applicable laws)

5. Retention

We keep data while the account is active and as needed to meet legal duties or resolve disputes. Upon account deletion, we will remove personal data within a reasonable timeframe, except where retention is required by law.

6. Sharing and Processors

We share data with essential providers under confidentiality and data protection terms:

• Hosting providers (Google Cloud)
• Payment processor (Paddle)
• Analytics services
• Support tools

We do not sell personal data.

7. International Transfers

When processing data outside your country, we apply appropriate safeguards (e.g., standard contractual clauses) per applicable law.

8. Security

We apply:

• Access controls and authentication
• Encryption in transit (HTTPS)
• Regular backup procedures

You are responsible for protecting your credentials and access.

9. Data Subject Rights

You can request:

• Access to your data
• Rectification of inaccurate data
• Deletion of your data
• Data portability
• Objection to certain processing

Contact us at support@xmetaflows.com. We'll respond within applicable legal timeframes.

10. Connected Channels

Use of WhatsApp, Instagram, Facebook Messenger, and Mercado Libre APIs is also governed by their respective policies. You must have permissions and comply with their terms.

11. Minors

The service is not aimed at minors. If we detect minors' data, we will delete it promptly.

12. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to improve the service. You can control cookies through your browser settings.

13. Changes to This Policy

We may update this policy. The effective date will be updated above. We will notify of relevant changes via email or platform notification.

14. Contact

Privacy questions or requests: support@xmetaflows.com