Terms of Service

1. Provider Identity

The service is provided by Xmetaflows (xmetaflows.com). This document applies to all customers and authorized users.

Contact: support@xmetaflows.com
Address: Margaritas 4094, Sauce Viejo, Santa Fe, Argentina

2. Service Description

Xmetaflows is a SaaS platform to integrate and automate customer messaging across WhatsApp, Instagram, Facebook Messenger, and Mercado Libre with AI bots/agents, human handoff, and analytics.

Important: This is a 100% self-service platform. We do not provide human-operated services, managed services, or consulting. You configure and control all automations.

3. Eligibility and Accounts

• You must be of legal age and have capacity to contract.
• You must be authorized on the connected channel accounts and comply with their policies.
• You are responsible for keeping credentials and access secure.

4. Fees, Billing, and Renewals

• Monthly: USD $25 per month
• Annual: USD $200 per year (save 33%)
• Prices in USD. Local taxes may apply.
• Charges are prepaid and auto-renew at the end of each billing cycle.
• You may cancel before renewal; cancellation applies to the next cycle.
• Custom or additional integrations are quoted separately.

5. Free Trial

All new users receive a 30-day free trial with full access to all features. No charge during the trial period. You may cancel anytime before the trial ends to avoid billing.

6. Deliverables Included

• Setup and connection of channels (WhatsApp, Instagram, Facebook Messenger, Mercado Libre)
• AI bots and agents configured with FAQs and main flows
• Human routing with defined rules and schedules
• Basic metrics (response times, volume, performance by channel)
• Business-hours support and initial results review

7. Acceptable Use

• No spam, fraud, or illegal activities.
• You must comply with connected channels' policies.
• No attempts to breach security or unauthorized mass messaging.

See our Acceptable Use Policy for full details.

8. Intellectual Property

The platform, documentation, and marks belong to their respective owners. You retain ownership of your data and content uploaded to the platform.

9. Data and Confidentiality

Data processing follows our Privacy Policy. Xmetaflows will keep your non-public information confidential.

10. Service, Availability, and Support

• Service is provided "as is" and may have reasonable maintenance windows.
• Business-hours support included; annual plan has priority support.
• We depend on third-party channels and their policies; external changes may affect features.

11. Liability

Total liability is limited to amounts paid in the last 12 months. We are not liable for indirect damages, data loss, or lost profits caused by third parties or connected channels.

12. Suspension and Termination

We may suspend or terminate service for misuse, non-payment, or terms violations.

13. Changes to the Terms

We may update these terms. Continued use means acceptance of updated terms.

14. Governing Law and Jurisdiction

These terms are governed by the law where Xmetaflows primarily operates. Disputes go to the competent courts there, unless agreed otherwise in writing.

15. Contact

Legal or contractual questions: support@xmetaflows.com