Complete Guide

How Xmetaflows Works

A complete guide to automating your customer messaging.

What is Xmetaflows?

Xmetaflows is a self-service SaaS platform that helps businesses automate customer messaging workflows across WhatsApp, Instagram, and Messenger.

You configure how the platform works. Xmetaflows executes only the rules and workflows you explicitly define. This means you have full control over every message sent through the platform.

Key Principle: User Control

Xmetaflows never sends messages autonomously. Every automated response is triggered by rules and workflows that you configure. You can pause, modify, or disable any automation at any time.

Getting Started in 4 Steps

1

Connect Your Channels

Link your official business accounts through secure, official APIs:

  • WhatsApp Business API
  • Instagram Business Account
  • Facebook Messenger (via Facebook Page)
  • Mercado Libre (coming soon)
2

Configure Your Bot

Use our visual workflow builder to create automated responses:

  • Define triggers (keywords, phrases, patterns)
  • Create response templates
  • Set up decision trees for complex conversations
  • Add AI-powered responses for natural language understanding
3

Define Business Rules

Set up operational parameters for your automation:

  • Business hours and timezone
  • Escalation paths to human agents
  • Priority rules for different types of inquiries
  • Auto-responses for off-hours
4

Monitor & Optimize

Track performance and continuously improve:

  • Real-time analytics dashboard
  • Response time metrics
  • Conversation volume tracking
  • Complete activity logs for audit

Frequently Asked Questions

Do you provide human-operated services?

No. Xmetaflows is a 100% self-service SaaS platform. You configure and manage all automations yourself. We do not provide managed services, human operators, or consulting.

Do you send messages on behalf of users?

Only as configured by you. Xmetaflows executes the workflows and rules you define. We never send unsolicited messages or initiate conversations without your explicit configuration.

Is this compliant with WhatsApp/Instagram policies?

Yes. We use official APIs provided by Meta and other platforms. You are responsible for ensuring your message content complies with platform policies and applicable laws.

Can I see what messages are being sent?

Yes. Complete activity logs are available in your dashboard. You can see every message sent and received, along with timestamps and conversation context.

What if I need to pause automation?

You can pause, disable, or modify any workflow at any time from your dashboard. Changes take effect immediately.

Transparency & Compliance

✓ What We Do

  • Provide user-configured messaging automation
  • Use official platform APIs
  • Maintain complete activity logs
  • Give you full control over all automations
  • Offer transparent, predictable pricing

✗ What We Do NOT Do

  • Send unsolicited or spam messages
  • Scrape data or bypass platform restrictions
  • Guarantee specific business results
  • Provide human-operated services
  • Access your accounts without authorization

Read our Acceptable Use Policy →

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